Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@heavenlynest.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@heavenlynest.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@heavenlynest.shop.

Heavenlynest thoroughly inspects all returned items as they are received

items must be returned in original condition -  unworn, unwashed with tags attached, neatly folded in original packaging. No exceptions.

Instructions on how to send your package back to Heavenlynest will be provided. Items that are shipped back to our warehouse without first requesting a return will not be accepted.

 All Clearance items are final sale: no returns, store credits, or exchanges on clearance items. Promotions and discounts cannot be applied retroactively to orders placed before a promotion commenced or after it has concluded.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you have been shipped the wrong item. We will evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds will be issued back to the original payment method within 10 business days. Please be advised that it can take some time for your bank or credit card company to process and post the refund on their end.

If more than 10 business days have passed since the approved return, please contact us at hello@heavenlynest.shop

Lost or missing returns are not the responsibility of Heavenlynest. We strongly advise to use a trackable return shipping service to ensure your return is delivered back to our warehouse safely.

Email us at hello@heavenlynest.shop