Refund policy


RETURN GUIDELINES

 

Heavenlynest gladly offers exchange, store credit, or return on full-priced items within 14 days of your purchase accompanied by the original proof of receipt. 

If 14 days days have passed since your purchase, your return is no longer eligible for a refund. 

Returns presented without proof of receipt will not be accepted. 


To start a return, please visit our Returns Portal


INSPECTING CUSTOMER RETURNS


Heavenlynest thoroughly inspects all returned items as they are received


items must be returned in original condition -  unworn, unwashed with tags attached, neatly folded in original packaging. No exceptions.


Instructions on how to send your package back to Heavenlynest will be provided. Items that are shipped back to our warehouse without first requesting a return will not be accepted.

 

DISCOUNT & SPECIAL PROMOTIONS


 All Clearance items are final sale: no returns, store credits, or exchanges on clearance items. Promotions and discounts cannot be applied retroactively to orders placed before a promotion commenced or after it has concluded.



DAMAGE ITEMS


Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you have been shipped the wrong item. We will evaluate the issue and make it right.



EXCHANGES


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



REFUND PAYMENT

Refunds will be issued back to the original payment method within 10 business days. Please be advised that it can take some time for your bank or credit card company to process and post the refund on their end.

If more than 10 business days have passed since the approved return, please contact us at hello@heavenlynest.shop

LOST OR MISSING RETURNS

Lost or missing returns are not the responsibility of Heavenlynest. We strongly advise to use a trackable return shipping service to ensure your return is delivered back to our warehouse safely.

 


To start a return, please visit our Returns Portal




Still have questions?

Email us at hello@heavenlynest.shop